When should this procedure trigger?

IF
A.
Mark incident as critical and prioritize immediate paging.
B.
Move case to After-hours escalation for urgent after-hours handling.
ELSE
A.
Mark incident as urgent and continue standard triage.
Notify the on-call channel using After-hours pager with issue summary, customer account, severity, and response owner.
Check relevant incident playbook in After-hours escalation playbook before offering workaround guidance.
When paging and customer acknowledgement are complete, run End to finish after-hours escalation.